Terms & Conditions

Please read these Terms and Conditions carefully before using Ugofly Travels & Tours Ltd services.

1. ACCEPTANCE OF TERMS

Payment of a booking deposit constitutes confirmation that the customer has carefully reviewed, understood, and accepted these Terms and Conditions and agrees to be legally bound by them.

2. BOOKING CONFIRMATION AND RESERVATIONS

A reservation shall only be considered confirmed once the required deposit has been received by the Company.

Where the outstanding balance remains unpaid fourteen (14) days before departure, the Company reserves the right to cancel the booking and retain the deposit already paid.

Customers are responsible for reviewing all booking documents and information, including names, travel dates, contact details, itineraries, passport information, and any other travel-related details. Any errors, omissions, or discrepancies must be reported within twenty-four (24) hours of receipt of the booking confirmation.

The Company shall not be responsible for any costs, losses, delays, or inconveniences resulting from a customer’s failure to verify and report incorrect information within the stated period.

3. PAYMENT TERMS

All payments must be made directly into the official corporate account of UGOFLY TRAVELS AND TOURS LIMITED or through payment channels expressly approved by the Company.

Accepted payment methods include bank transfers, cash deposits, cheques, and online payment gateways authorized by the Company.

The Company shall not be liable for payments made to any individual, agent, or third party without written authorization from the Company.

Failure to complete payment within the stipulated timeframe may result in automatic cancellation of the booking. The Company shall not be held responsible for cancellations resulting from delayed payments, unsuccessful card transactions, declined cheques, or any other payment-related issues.

4. PRICING AND AVAILABILITY

All quotations, package rates, and availability information are based on prevailing supplier prices and availability at the time they are provided.

Prices and availability are subject to change without prior notice until full payment has been received and confirmed.

The Company shall not be liable for typographical errors, omissions, or pricing discrepancies contained in advertisements, promotional materials, websites, or quotations.

5. CHANGES TO BOOKINGS

Requests to amend travel arrangements may be accommodated where possible and subject to supplier approval.

Any costs, penalties, administrative fees, or charges imposed by suppliers as a result of requested changes shall be payable by the customer.

For group bookings, changes may be restricted because alterations affecting one participant may impact the entire group.

Where changes cannot be implemented due to supplier restrictions or operational limitations, the Company shall not be held responsible.

6. GROUP TRAVEL PACKAGES

Participants on group tours may not extend or alter their stay without prior approval from the Company’s designated travel consultant or tour leader.

In many cases, extensions may not be permitted due to commitments made during visa processing or group travel arrangements.

7. PASSPORTS, VISAS AND HEALTH REQUIREMENTS

Customers are solely responsible for obtaining valid passports, visas, vaccination certificates, health clearances, and any other travel documents required for their destination.

Passports should generally remain valid for at least six (6) months beyond the intended return date.

Although the Company may provide visa guidance and processing support, visa approval remains solely at the discretion of the relevant embassy or immigration authority.

UGOFLY Travels does not issue visas and cannot guarantee approval. Consequently, visa fees, consultation charges, and processing support fees are non-refundable where services have been rendered.

Following visa submission, modifications or cancellations may result in forfeiture of deposits and additional supplier penalties.

8. TRAVEL INSURANCE

Customers are strongly advised to obtain adequate travel insurance covering medical emergencies, accidents, personal injury, baggage loss, trip interruptions, and other travel-related risks.

By confirming a booking, customers acknowledge responsibility for ensuring that suitable insurance coverage is in place.

Where insurance is included within a purchased travel package, the relevant insurance documentation will be provided once coverage has been confirmed by the insurer.

The insurance contract remains solely between the traveler and the insurance provider. UGOFLY Travels acts only as a facilitator and accepts no responsibility for the decisions, actions, omissions, or liabilities of any insurance company.

9. SUPPLIERS AND THIRD-PARTY SERVICE PROVIDERS

UGOFLY Travels works with various independent suppliers, including airlines, hotels, transportation companies, cruise operators, tour providers, insurance companies, and attraction operators.

The Company acts solely as an intermediary in arranging travel services and does not own, manage, or operate these suppliers.

Accordingly, the Company shall not be liable for any injury, loss, damage, delay, inconvenience, accident, or service failure caused by any third-party supplier, whether resulting from negligence, misconduct, breach of contract, or otherwise.

While reasonable efforts are made to select reputable suppliers, no guarantee is given regarding the quality, suitability, safety, or performance of services provided by third parties.

The Company shall not be obligated to provide refunds for dissatisfaction arising from services delivered by suppliers.

10. FLIGHT SCHEDULES AND TRAVEL TIMINGS

Airline schedules and transportation timetables are controlled by the respective service providers and may be altered without notice due to operational, regulatory, weather-related, or other unforeseen circumstances.

Customers are solely responsible for arriving at departure points in sufficient time for check-in and boarding.

All departure and arrival times provided by the Company are estimates only. UGOFLY Travels shall not be liable for delays, rescheduling, cancellations, or schedule adjustments by airlines, transport operators, or relevant authorities.

11. TICKETS, CONNECTIONS AND STOPOVERS

Upon issuance of an airline ticket, the contractual relationship concerning the ticket exists directly between the passenger and the airline.

All matters relating to flight disruptions, missed departures, baggage claims, refunds, schedule changes, and related issues shall be governed by the airline’s rules and policies.

Although the Company may assist in communicating with airlines on behalf of customers, such assistance shall not create any liability on the part of the Company.

Most airline tickets are non-refundable and non-transferable unless otherwise permitted by the airline. Any amendments to names, routes, travel dates, airports, or flight schedules are subject entirely to airline approval.

Transportation to connecting airports or departure points not specifically included in the travel package remains the responsibility of the traveler.

12. CUSTOMER COMPLAINTS

Any complaint concerning travel services should be reported immediately to the assigned travel consultant or representative.

By paying for a travel package, customers confirm acceptance of the selected airlines, accommodations, transportation arrangements, and planned activities.

Travelers are encouraged to independently review hotel information, ratings, and supplier details before making payment.

Where a customer voluntarily chooses not to utilize booked services after travel has commenced, no refund shall be payable.

13. CUSTOMER CANCELLATIONS

Any cancellation initiated by a customer shall be subject to the cancellation policies of both the Company and the relevant suppliers.

Cancellation requests must be submitted directly to the assigned travel consultant.

Cancellation Charges

In cases involving serious illness, death, or force majeure events, documentary evidence may be submitted for consideration. However, approval of any waiver or refund remains entirely at the discretion of the relevant suppliers.

14. REFUND PROCEDURES

Refund eligibility is determined by the policies of the airline, hotel, embassy, or supplier involved.

The Company may assist customers in submitting refund applications, but does not guarantee approval or processing timelines

Approved refunds shall be paid less any applicable supplier penalties, administrative charges, or service fees within 45 working days

15. INFECTIOUS DISEASE AND HEALTH REQUIREMENTS

Travellers who test positive for any infectious disease that restricts travel may be denied boarding or entry by airlines and destination authorities.

Any resulting expenses, including flight changes, accommodation extensions, medical treatment, quarantine costs, or related charges, shall be the responsibility of the traveller.

The Company may assist with insurance-related claims where applicable, but cannot guarantee approval by insurers.

16. UNSCHEDULED EXTENSIONS

Where a trip is prolonged due to circumstances beyond the Company’s control, including flight disruptions, adverse weather, industrial action, government restrictions, or other unforeseen events, all additional costs incurred shall be borne by the traveler.

Such expenses may include accommodation, transportation, meals, visa extensions, and any related costs.

The Company accepts no responsibility for losses or expenses arising from such occurrences.

17. FORCE MAJEURE

The Company shall not be liable for any loss, delay, cancellation, disruption, or failure to perform obligations caused by circumstances beyond its reasonable control.

Such circumstances include, but are not limited to, war, terrorism, civil unrest, strikes, government actions, natural disasters, pandemics, epidemics, fires, severe weather conditions, and similar unforeseen events.

18. LIMITATION OF LIABILITY

The Company acts solely as an intermediary between customers and third-party service providers and shall not be liable for losses, damages, injuries, delays, disruptions, or expenses arising from the acts, omissions, negligence, insolvency, or failure of any supplier.

Customers acknowledge and accept the inherent risks associated with international and domestic travel.

19. MODIFICATION OF TERMS

The Company reserves the right to revise, update, or amend these Terms and Conditions at any time without prior notice.

Customers are advised to review the latest version before making any booking.

20. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

21. INTERPRETATION OF HEADINGS

Section headings are included solely for convenience and reference and shall not affect the interpretation of any provision contained herein.

22. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

The parties shall first attempt to resolve any dispute amicably through good-faith negotiations.

Where a dispute remains unresolved within thirty (30) days, the matter shall be referred to arbitration before a single arbitrator mutually appointed by the parties.

If the parties fail to agree on an arbitrator, an appointment may be made by the Chairman of the Chartered Institute of Arbitrators (UK), Nigeria Branch.

The arbitration proceedings shall take place in Lagos, Nigeria, and shall be conducted in English in accordance with applicable Nigerian arbitration laws.

The decision of the arbitrator shall be final and binding upon both parties.

23. ACCEPTANCE AND ACKNOWLEDGEMENT

By making any payment or confirming a booking with UGOFLY Travels and Tours Limited, the customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.

Thank you for choosing UGOFLY Travels and Tours Limited

Need Clarification On Our Terms?

Our support team is available to explain any of our policies before you proceed with booking.