Travel Policies
Please review our travel policies carefully before making any booking with Ugofly Travels & Tours Ltd.
Booking Policy
All bookings are subject to availability and confirmation from airlines, hotels, or service providers. Prices are not guaranteed until full payment has been received and ticket issuance has been completed.
Payment Policy
Full payment is required before ticket issuance or reservation confirmation. Ugofly reserves the right to cancel any unpaid reservation without prior notice.
Cancellation & Refund Policy
Cancellations and refunds are subject to the rules and conditions of the respective airline, hotel, or travel provider. Service charges and administrative fees may apply. Refund processing times depend on third-party providers and may take several business days.
Travel Documents & Visa Responsibility
Travelers are solely responsible for ensuring they possess valid passports, visas, health certificates, and any required travel documentation. Ugofly provides guidance but is not liable for denied boarding due to incomplete documentation.
Schedule Changes & Delays
Ugofly is not responsible for flight delays, cancellations, or schedule changes made by airlines. However, we will assist clients in communicating with the service provider to resolve issues whenever possible.
Limitation of Liability
Ugofly Travels & Tours Ltd acts as an intermediary between clients and travel service providers. We are not liable for loss, injury, damage, or inconvenience caused by third-party providers.