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As soon as you are sure which dates you wish to travel, We would advise you to make your reservation well in advance were possible to obtain the lowest airfare.

i)Enter where you are flying from.

ii)Enter where you are flying to.

iii)Enter your departure date.

iv)Check whether you want a return trip or one way (it is defaulted to return).

v)Enter your return date.

vi)Enter how many passengers are traveling (it is defaulted to 1 adult).

vii)Under ‘More options’ you can choose to specify a particular airline, Economy, business or first class if you like.

viii)Click on the ‘Search’ button to continue. On an international routing you can tick ‘My dates are flexible’ and we will show you the lowest fares available taking your flexibility into account.

ix)After a short wait you will be taken to the search results page. These results can be sorted by airline, price, departure time, duration and stops.

x)When you have decided which flight suits you best simply click the orange ‘Book flight’ button.

xi)The next page is the review page of the flights and the choice of travel extras (e.g. travel insurance). If you would like more information about any of the products, click on the ‘View details’ button. When you are ready to pay simply click the ‘Continue’ button.

xii)The next page is the passenger page where you enter the passenger details.

xiii)The payment page follows where you choose the payment method. Once selected, you enter all relevant details as requested. If you choose internet transfer, you can select your bank to retrieve the payment details. Please note that low cost carriers do not allow us to offer the internet transfer option. Once completed, click the ‘Pay now’ button when you are ready to pay. This may sound like a lot, but it’s much simpler when you actually try it out!

xiv)You will then receive your booking references and an overview of the booking you made

Your booking can only be confirmed once the money you transferred has reflected on our account. Once processed, you will receive an e-ticket email or, for certain low cost carriers, a confirmation email with a reference number.

  1. Your booking reference number with us
  2. Your airline booking reference number
  3. Your flight details
  4. Your payment details

For non-low cost carriers you will receive an e-ticket email, which contains in addition to the points above:

  1. Your e-ticket number
  2. A link where you can log in and view real-time information about your flight

For low cost carriers you will receive a confirmation email from the respective airline with the reference number and a confirmation email from us. Please note that most low cost carriers do not issue tickets.

 

 

WHAT IS THE DIFFERENCE BETWEEN A DIRECT FLIGHT, A NON-STOP FLIGHT AND A FLIGHT WITH A CONNECTION?

Many people think nonstop and direct flights are interchangeable terms, but there are differences between the two.

A nonstop flight does as its name suggests: flies from one airport to another without stopping.

A direct flight, on the other hand, makes (so called technical) stops along the way.

Often, passengers traveling on direct flights make a stop at a midpoint airport and remain seated on the plane while some passengers exit and others board.

An itinerary with connecting flights requires passengers to change planes at a midpoint airport, which may be in a different terminal or on a different airline. Please watch out for the little ‘i’ next to the flight number, which will tell you if there is a technical stop on the flight.

The minimum connecting time is the shortest permissible time needed to make a connecting flight at a particular airport. This standard is determined for each airport by the airport authorities together with the respective airlines. The connection times we offer on our website are in accordance with these standards.

In the event that your flight is delayed, causing you to miss your connecting flight, it is the airlines responsibility to rebook you on the next available flight provided that all flights are on one ticket. If no other flights are available then, the airline might offer you accommodation and transport to a hotel.

Depending on the waiting period, meals and refreshments could also be offered by the airline.

If you have two separate tickets connecting two flights, the respective airlines will not take any responsibility if you miss your connection.

This depends. Some fares require payment to be made at the time of booking. Some other fares   could be paid a few days or in 24hrs time  after the reservation is done.

 Travel Tip – Pay early. We issue the ticket early and you avoid possible fare increases.

If you have trouble making the payment, please double check that you have typed in your name, all digits (no spaces), expiry date and the 3 digits on the back of card correctly.

If all information is correctly stated, please contact your bank to make sure that the complications are not initiated on their side (for example because you might have a limit for large amounts).

Yes. Absolutely! Nothing is more important to us than the privacy and integrity of your personal information. Our website is protected with SSL(Secure Sockets Layer and, in short, it’s the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details).

Yes, provided you have more than one passenger and would like to pay for each ticket separately. So you could pay one ticket with one card and the other ticket with another card or via internet bank transfer. It is, however, not possible to pay one ticket partially with two different forms of payment (for example, internet transfer and credit card)

Please contact the airline directly to book a ticket for an unaccompanied child as we are not permitted to make these reservations.

  1. i) By Cash
  2. ii) By Credit card (Visa, Master Card, and Verve)

iii)   You can pay either by Internet Transfer or Quick teller.

  1. iv) Payment should be made immediately in order to have the quoted price guaranteed.

We will email you a ticket confirmation. For low-cost carriers, you will receive a confirmation from the airline directly.

Airport departure taxes are included in the prices you see on our website. However, in certain Countries (like Thailand for example), a local departure tax is payable directly at the Airport on day of departure, in local currency. Prior to ticket issue, taxes can fluctuate due to currency conversions which may alter the total amount due for the booking.

We reserve the right to re-price your booking at the correct amount on day of ticket issue. Should you be unhappy with the new amount, we will refund you in full.

Children under the age of 2 usually do not get their own seat. They will have to sit on an adults lap. Most airlines offer baby baskets for infants up to six months old (depending on length and weight) to be requested on long haul flights. Service fee will apply to process this request. As the confirmation of the request depends on the airline, we cannot guarantee that this service will be available on your chosen flights.

No airline allow name change. Once the ticket is issue the name can’t be changed.

For a domestic flight at check in a government ID is required. For international flights passport is needed, and a visa. So, please be advised to check if you need a visa for your destination. Our agents are not responsible for information regarding visa or passport requirements.

If you are not a citizens of that country you cannot travel with a one way ticket. You need to have round-trip ticket.

Unfortunately we cannot help you redeem your air miles (for example if you would like to book your flight using your accumulated credit). This must be done directly through the airline. You will also need to contact the airline directly if you want information about the status of your frequent flyer account.

However, what we can do is make sure that your frequent flyer number is added to your booking. 

A service fee may apply to process this request. As the confirmation of the request depends on the airline, we cannot guarantee that the miles will be credited to your account.

The airlines have the right to reschedule their flights if necessary. We will try our best to inform you of a schedule change on your reservation, but at times it is impossible to reach everybody especially at your destination. Please note that it is ultimately your responsibility to reconfirm your flights prior to departure, by either calling the Airline directly or logging onto any of the following websites to check if your flight itinerary has been changed:

Yes. Most countries charge a departure tax at the airport on the day you are returning home and it has to be paid in cash.

Minors between the ages of 7-12 years old could travel alone with an escort service offered by the airline of your choice. There may be an extra charge by the airline. For connecting flights, they are allowed to travel only on an early flight and it has to be at least one or more flights after the one they are flying.

Must of the airline allow you to take 2 pieces of not more than 70lbs and a carry-on of not more than 35lbs. Extra luggage may be permitted by the airline at an extra cost?

Yes, you can. Airlines will charge an extra fee for each luggage you bring.

The ticket has to be unused in order to change destination. Depending on the type of ticket you have you can change the destination.

Unfortunately senior citizens do not have any discount anymore.

After you travel a certain amount of air miles the airline company will issue a free ticket- the number of travel miles needed to earn a ticket differs between carriers.

A frequent flyer number is the account number that the airline of your choice provides you to accumulate miles every time you travel.

Ugofly Travels will be glad to set it up for you , for free. For your request, please email us at hello@ugoflytravels.com

  1. i) Full name
  2. ii) Home address

 iii) Telephone number

Yes, you can. We offer different company as Travel Guard. These insurance covers any reason to cancel your trip and refund your money.

Must of the tickets are non-refundable. Unless you purchase an unrestricted airline ticket.

You must cancel or change your reservation at least 24 hours in advance from the date of departure. If changes are not done within the time limit the ticket will not have any value and can’t be use.

Certain airlines or governments of the country/ies that you are visiting require/s the further information for security reasons before we can issue your ticket (if departure is in less than 96 hours). If you book well in advance we can issue your ticket with the passengers’ full names and date of birth but if the remaining information is not in the booking at least 96 hours before departure, the airline will very likely refuse you to board on the day of your first flight.

When you make a booking, we will remind you to provide us with these details via an urgent email with a link that allows you to fill out the necessary information using an online form. We also display information online with the option to fill out a form during the booking process.

For early departures to/from/via the USA or any destination with certain airlines (Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways), we can only guarantee the same price if we receive the required information before midnight (Nigerian time) on the same day the booking was made. Should we not receive your information before midnight, we cannot issue your ticket and therefore cannot guarantee your ticket price.

The required information we urgently need from you for each passenger is:

  • Passport number
  • Country where passport was issued
  • Date of passport expiry
  • Nationality

Redress number (if applicable)
(The redress number is only applicable if you are travelling to the USA and have a name similar to or the same as a name on the current terrorist watch list. You might then experience secondary security screenings at airports, which are very time consuming. You can prevent this by providing your Redress Number at the time of booking. A Redress Number is a unique number that helps TSA (Transportation Security Administration) eliminate watch list misidentification.

  • People who this is applicable to can apply for a Redress from hello@ugoflytravels.com)
    If you haven’t heard of it before, don’t worry about it. You can leave it blank.

If you are not travelling from/via/to the USA or with airlines Egypt air, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways, the additional information is not necessary.

Depending where you traveling the penalty fee is different.

Your confirmed ticketed copy will be emailed to you shortly after we receive your payment.

Some low cost carriers do not send out tickets but will email you a booking confirmation which you will use to check-in with instead.