Terms and Conditions
Standard Terms and Conditions of Contract for Ugofly travels and tours limited.
All services rendered by or on behalf of Ugofly travels and tours limited to the Client/s are subject to the terms and conditions (‘the Conditions’) set out below.
Ugofly travels and tours limited is located at no. 3 Stadium road, Port Harcourt, Rivers State, Nigeria.
In using the terms “we”, “us”, “our” we refer to Ugofly travels. The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website
The use of this site is governed by the Terms and Conditions set forth. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. The information and materials provided by Ugofly travels may be used for informational purposes only. By using, accessing or downloading materials from this website you agree to follow the terms and provisions as outlined in this legal notice, which apply to all visits to Ugofly travels ’s website, both now and in the future. Ugofly travels may at any time revise and update the Terms and Conditions. You are encouraged to periodically visit this page to review the most current Terms and Conditions to which you are bound. If you do not agree to these Terms and Condition of Use, please do not use this website.
Nature of the services rendered by Ugofly travels and tours limited.
Ugofly travels renders the service of hosting an online search and booking portal, with its primary focus on the travel and accommodation industries. The services also include;
Booking Enquiries & Reservations
Once the Client has completed all applicable fields to initiate an enquiry regarding a particular destination, trip, tour, mode of travel, preferred accommodation and/or other service on our website, initiated such an enquiry with us by any other means of communication including by means of access to the Sites, the Sites will prepare and provide the Client with the projected total cost of the Enquiry. THE QUOTE IS ACCEPTED by the Client when the Client proceeds with the steps as specified on the Sites or accepts the Quote via email. Full payment of the total value of the Quote (‘the Payment’) is required in order to confirm reservations with the relevant Principals (‘the Booking’). Once the online Booking or Booking affected by Ugofly travels has been completed and the Client has authorized Ugofly travels to process the payment by submitting the Booking for reservation, the Client will be supplied with an email that will contain the final details of the Booking (‘the Booking Confirmation Form’). IN THE CASE OF AIR TICKETS, FULL PAYMENT FOR THE BOOKING NEEDS TO BE MADE AND REFLECT IN THE BANK ACCOUNT OF UGOFLY TRAVELS
- Reservation, Deposit and Full Payment
To make a reservation, you need to place a deposit with us for yourself and each person accompanying you on the tour package. This deposit will form part of your final payment. The initial deposit is based on the total cost of the tour package. To confirm your reservation, you must summit us accurate and complete passport details of all the persons in your travel group, within one (1) week of deposit payment. Balance payment is to be paid in full to the Company fourteen (14) days before departure. Failure to comply with this may result in automatic cancellation of reservation and forfeiture of deposit.
- The Company reserves the right to recover any outstanding arrears via other avenues, not excluding Collection Agencies or legal avenues, in the event that full payment is not received. You may contact our sales person at our office during office hours for any issue pertaining to outstanding arrears
2. CANCELLATION FEE
Cancellation by Passenger – Cancellation Fee
Cancellation of bookings from passengers must be made in writing and received by the Company. The Passenger is allowed to cancel the reservation in writing, at any time prior to the departure date. However, a cancellation fee will apply and it is computed based on the length of notice period given prior to the departure date. Administrative charge which is the sum of 10% will be deducted from the total cost of tour package. For tours or components supplied by third parties, e g. cruises, airlines, hotels, overseas land operators, trains, car rental and e t c, additional cancellation charges will apply.
Cancellation of Tour by Company
At times, due to low participation for a tour package or when the arrangement cannot be confirmed, the Company may choose to cancel the entire tour prior to its commencement. The Company shall notify you of the cancellation at least fourteen (14) days in advance for tours more than 6 days in duration or eight (8) days in advance for tours of 6 days or less, excluding departure date. The Company may, at its discretion, recommend alternative tours preferably to the same destination or other tours to you, based on the tour fare of that period. Should you decide not to accept the alternatives; all refunds will be paid to you within 4-6 working weeks. During peak periods, the refund process may be longer due to the increase in transactions.
Any amendments (excluding departure date, tour type or air tickets) made by passengers after reservations have been confirmed, an administrative fee as in clause per person per amendment will be imposed by the Company.
Amendments to Departure Date and Tour Type
For amendments in departure date or tour type, cancellation charges as above will apply.
3.3 Flight / Cruise / Train Tickets
As the air ticket issued is a special ticket restricted to the specified airline only, it is non-negotiable, non-reissuable, non-refundable. Any amendment to Flight / Cruise / Train tickets is subject to the respective organisations’ approval. The Company reserves the right to issue the Flight / Cruise / Train tickets anytime after a booking is made and before the departure date. After issuance, it will be subject to cancellation charges applied by the respective organisations. if Applicable,passengers will bear the charges. Any alternation of the routing or change of date by the passengers is solely at his/her own risk. The Company and its associated agents shall not be hold responsible for any inconvenience caused and extra expenses incurred. No refund will be made for any unused air ticket, accommodation, meals or sightseeing, whether in part or in full.For tour members to amend returning flight to a later date, this change is subjected to airlines’ conditions, ticket validity, additional charges, and seat availability, etc. Any additional charge imposed by the airline will be borne by passengers. For tours operated on charted flights, no extension/ deviation changes will be permitted.
4. REFUND PAYMENT MODE
Payments made cash, cheque or bank transfer, refund will be made by way of cheque and will generally be processed within 2 – 4 days from the date of cancellation.
5. TRAVEL DOCUMENTS:
It is ENTIRELY THE CLIENT’S RESPONSIBILITY to ensure that all passports and visas are current, valid, obtained on time, have sufficient blank pages, will be valid for six months after return to their home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. The Client is STRONGLY ADVISED to check the relevant requirements for their destination and any transit countries before travelling. Ugofly travels will endeavour to assist the Client if requested, but such assistance will be at Ugofly travels’s discretion (since this service does not fall within the scope of the Services) and the Client acknowledges that in doing so, Ugofly travels IS NOT ASSUMING ANY OBLIGATION OR LIABILITY AND THE CLIENT INDEMNIFIES UGOFLY TRAVELS against any consequences of the Client’s failure to comply with any such requirements. It is the CLIENT’S DUTY to familiarize him/herself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements.
Certain parts covered by the Client’s itinerary may be areas where there is a HIGH-RISK of malaria and other tropical diseases such as yellow fever. It is ENTIRELY THE CLIENT’S RESPONSIBILITY to check if any parts of their itinerary fall in high-risk areas and the Client is STRONGLY ADVISED to take the necessary precautions in this regard and hence we recommend that the Client checks with their medical practitioner and/or travel clinic well before departure.
6. RESPONSIBILITY AND LIABILITY
6.1 Ugofly travels and tours Limited acts only as agents for the passengers and the transportation companies, hotel contractors and other principals involved in this tour. All tickets and vouchers and documents issued are subject to the terms, conditions and contracts under which such transportation and other services are provided. The Company will not be responsibility for injury, illness, damages, accidents, losses, delay in flights or vehicles, vehicle breakdown, food poisoning, death or irregularities that may be caused to person or property. All bookings are subject to the terms, conditions and contracts of the local ground operators. The Company reserves the right to alter or modify the timetable, carries, itineraries and hotel accommodation in any way necessary in the interest of tour members or due to circumstances over the operation had no control.
6.2 The Company does not accept any liability in contract or in part of any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by events which are beyond its control, or which are not preventable by reasonable diligence on its part including but not limited to war, civil disturbances, fire, floods, usually severe weather, acts of God, acts of government or authorities, accidents to or failure of machinery or equipment or industrial action. Ugofly travels and tours Limited reserves the right to decline, to accept any booking or, after acceptance, to cancel the tour arrangement for any reason (including insufficient number of passengers and non-confirmation of arrangements). Should this happen, the payment less 10% administrative charge of the total cost will be refunded and Ugofly travels and tours Limited shall be under no further liability to the clients.
6.3 Tour price is subject to change without notice in the event of sudden fluctuation in market prices or increase of airfare and/or local taxes during effective period.
6.4 Programme, tour prices, services and conditions as listed are based on the situation applicable at the time of publication and therefore are subject to changes with or without prior notice.
7COMPLAINTS AND CLAIMS
7.1 The Company welcomes feedback from the Passengers. Should the Passengers have any issue of concern, please contact the Company immediately, or within 14 days upon returning from the tour, failing which the Company shall accept no responsibility.
7.2 Written feedback/complaints via email to firstname.lastname@example.org, mail only.
7.3 The Company will investigate and act to resolve areas of concern. The interim response is within 7 working days. Depending on the complicity of the case, the time taken to resolve a complaint is within 30 working days.
We reserve the right to change, amend, insert or delete any of these Terms and Conditions, policies contained therein, from time to time. The latest copy of these Terms and Conditions is maintained made available on our website. Customers and travelers are responsible for periodically checking our website to update themselves on the latest Terms and Conditions.